Refund policy

Returns & Refunds

If you’re not satisfied with your purchase, you may return your item within 30 days of delivery for a full refund.

To be eligible for a return:

To initiate a return, please contact our Customer Support team.

We’ll provide you with:

You are responsible for arranging and covering the return shipping costs
We strongly recommend using a trackable shipping service and keeping proof of postage
Horizum is not responsible for lost or undelivered return shipments

Once we receive and inspect your return, we’ll notify you via email.
If approved, your refund will be issued to your original payment method.

If you wish to cancel your order, please contact our Customer Support Team within 3 hours of placing it.

If your order has not yet shipped, we can cancel it
If your order has already shipped, cancellation is no longer possible, but you may still return the item once it arrives

If you receive a defective or damaged product product, we’ll replace it at no cost to you.

Please contact our Customer Support Team with:

Buyers are responsible for providing the correct shipping address.

Horizum is not responsible for lost or stolen packages.

If your tracking status shows “Delivered” but you haven’t received your order, please contact the shipping carrier directly to file a claim.

Buyers are responsible for all international shipping costs, including:

Horizum does not cover these charges.

If you have any questions, please reach out to our Customer Support Team.